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Job Description

ICT Officer

Organization: World Vision Organization

Category: Information Technology

Job Type: Fixed term, Part-time

Reference No.: 12563-12N18070

Location: Mutare, Zimbabwe

Posted on: 23 January, 2019

Deadline: 29 January, 2019


Job Description

Purpose of the Position:


Support and maintain the day-to-day operations of WV Zimbabwe’s management information systems, through the provision of a client-oriented service that focuses on the support of staff and the implementation of innovative solution that automate business process and inform decision-making.


Major Responsibilities:


  • To work closely with the Finance and Administration Manager in the implementation of projects that particularly support the Ensure Project

  • To take a leading role in the service transition stage of the service delivery model.

  • Identify and address user training needs for all WV Zimbabwe IT users appropriately.

  • To drive operational level processes associated with outsourcing the hardware repair function and other highly specialist areas in line with the MIS service delivery process and FFM/Audit requirement.

  • Maintaining a virus free systems environment by deploying updates to remote sites.

  • Maintaining an antispyware free systems environment by deploying updates to remote sites.

  • Empowering users on how to best take care of their IT equipment.

  • Provide technical advice to the Finance and Administration Manager in decision relating to the strategic use of business applications.

  • Make recommendations to the Finance and Administration Manager on the acquisition of new technologies and the deployment of existing ones and replacement of old hardware.

  • Document best practices of technical processes that are relevant to the position.

  • Provide emergency on call support on a rotating schedule

  • Assist the IT Specialist responsible for National Office support in dealing with the work load so as to ensure that services are delivered and maintained at the agreed levels.

  • To ensure regular backup of data for users according to the disaster recovery policy

  • Server Administration and Management

  • Network Administration



Knowledge and Skills:


  • A degree in Information Technology/ Information Systems.

  • Application development qualification will be an added advantage.

  • Three years working experience in the information technology/ information systems context, two of these spend administering an office network.

  • An exceptional understanding of the Lotus notes platform and the infrastructure that supports it including ISP relations and remote user connectivity.

  • Working experience in Lotus Notes, Sun Systems and Windows operating systems (server and clients). A certification in any of these would be an added advantage.


NB: Shortlisting will be done as applications are received. Only shortlisted candidates will be contacted.


Female applicants are encouraged to apply.

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